Els, the owner of the business is in charge of organising and scheduling the commercial laundry operations, and hire services of uniforms, overalls, floor mats, roller towels, etc. for commercial clients. She is also your point of contact for financial matters and of course the accounts. 

Claire, 2IC, looks after the retirement village together with Richard, Fi and Ochien, and serves customers in the shop when required. She will also look after your dry-cleaning.